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Global Rich Communication Chat Services (RCS) by Siratel
Experience the next generation of business messaging with Siratel’s Global Rich Communication Chat Services.
Deliver branded, interactive messages that include images, videos, buttons, and payment links — directly inside your customer’s default messaging app.
📲 No extra app downloads. No complicated setup. Just rich, seamless communication.
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Branding Impression
Instant Response
Detailed Insights
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What is RCS Chat Service?
RCS (Rich Communication Services) is the evolution of traditional SMS — combining the reach of texting with the power of chat apps. With Siratel’s RCS Chat API, businesses can send visually rich, interactive, and secure messages that drive engagement and conversions.
RCS (Rich Communication Services) is like an upgraded version of SMS. Instead of just plain text, you can send photos, videos, buttons, maps, and even payment links—all inside the phone’s default messaging app. It feels like WhatsApp or Messenger, but built right into SMS.
For businesses, RCS makes chatting with customers easier. They can get order updates, offers, tickets, or quick reply buttons without needing to download any app.
Unique Features of RCS for Businesses:
With RCS, your communication becomes more engaging, interactive, and effective—helping you build stronger customer relationships and drive more results. Here are some unique features of RCS for Businesses:
RCS Business Messaging Services Provider – Siratel Communications
Siratel Communications offers industry-leading RCS (Rich Communication Services) solutions across India, Dubai, USA, and Canada. Their platform is designed to elevate business messaging with reliability, reach, and rich customer interaction.
Why Siratel Stands Out as Best RCS Business Messaging Provider ?
Siratel is a global CPaaS (Communications Platform-as-a-Service) provider, offering enterprise-grade messaging, voice solutions, WhatsApp Business API, and RCS.
Their infrastructure supports high-volume, secure delivery of messages, useful for critical touches like authentication, alerts, and customer engagement.
Global Rich Communication Chat Services Coverage
| Region | What Siratel Offers with RCS |
| India | Full support for RCS messaging integrated with their CPaaS stack; helps businesses deliver rich media, verification flows, and branded communications. |
| Dubai | Local regulatory compliance, strong regional delivery rates, and multi-language support; useful for businesses targeting UAE audiences. (Implied by Siratel’s global presence) |
| USA | Guaranteed deliverability, tooling for analytics, and support for rich message formats to meet the higher standards expected by US consumers. (Based on Siratel’s enterprise-grade offerings) |
| Canada | Reliable message routing, service levels designed for cross-border needs, and support for localized content to connect with Canadian customers. |
Compliance & Standards
Siratel’s RCS Business Messaging is built on global standards, ensuring reliability and compatibility across networks and devices.
GSMA RCS Universal Profile Support – Full compliance with the industry’s universal profile for consistent messaging features everywhere.
Google Jibe Hub Integration – Seamless connectivity through Google’s Jibe platform for broad carrier reach and trusted delivery.
Fallback to SMS – If RCS isn’t supported, messages automatically fall back to SMS to guarantee reachability.
Advantages Of Rich Text Communication (RCS)
RCS isn’t just about sending texts. It makes messages clearer, more engaging, more accessible, and even interactive—giving both customers and businesses real value. Here we have listed some advantages-
- Visually Engaging Messages – RCS allows businesses to share images, videos, and emojis that make conversations more attractive and memorable.
- Clearer Communication – Formatting options like bold, italics, and highlights ensure important details stand out, making messages easy to read and understand.
- Accessible for Everyone – Features like larger fonts, high contrast colors, and visual aids make RCS messages easier to use for people with different accessibility needs.
- Stronger Customer Connections – Personalized, interactive messaging builds trust and keeps customers more engaged, leading to higher satisfaction and loyalty.
- More Interactive Features – Surveys, polls, buttons, and links turn simple messages into interactive tools that add value and improve customer experience.
- Streamlined Operations – Automated reminders, alerts, and confirmations save time, reduce manual work, and make business communication more efficient.
Tailored to All Business Sectors
Easily Integrate RCS Chat API with Your Favorite 60+ Tools
Enhance your processes and boost productivity with our RCS Integrated Messaging Solutions. Connect with customers through rich, interactive conversations that streamline communication and improve engagement.
Siratel’s RCS Chat API integrates seamlessly with over 60+ platforms, including Zoho, HubSpot, Shopify, Facebook Ads, Google Sheets, WooCommerce, Pabbly, Slack, and more—helping you automate workflows, deliver real-time updates, and create personalized customer journeys.
👉 With RCS + Siratel, your business communication becomes smarter, faster, and more effective.
Case Study: Retail Brand
RCS campaigns increased engagement by 40% compared to SMS
Challenge
A leading retail brand wanted to go beyond plain SMS, which offered limited interactivity and low engagement. They needed a richer, more dynamic way to connect with customers.
Solution
By adopting Rich Communication Services (RCS), the brand delivered interactive, media-rich campaigns directly inside customers’ messaging apps. This allowed them to share product catalogs, simplify appointment bookings, and deliver personalized offers in real time.
Key Features Implemented
Interactive product carousels to showcase multiple items in one message.
One-tap appointment booking for frictionless scheduling.
Personalized offers and promotions tailored to customer behavior and interests.
Results
85% Open Rate – Messages sent through RCS achieved an impressive 85% open rate, far exceeding traditional SMS performance.
3.2x increase in click-through rates due to rich visuals and interactive buttons.
62% boost in conversions from one-tap booking and tailored offers.
25% Cost Reduction with Automated workflows and higher engagement reduced campaign costs by 25% compared to SMS.
*Metrics shown (e.g., 85% open rate, 3.2x CTR) are sample results from select campaigns and are not guaranteed. Actual results may vary by business.
Compliance & Reliability You Can Trust
Siratel’s RCS Business Messaging platform fully complies with:
GSMA RCS Universal Profile for consistent user experience.
Google Jibe Hub Integration for global carrier reach.
Automatic SMS fallback to guarantee message delivery.
Turn Conversations Into Conversions - Enquire Now!
Upgrade from plain SMS to a richer, smarter, and more engaging experience with Siratel’s Global Rich Communication Chat Services.
Faq
Siratel WhatsApp Business API – FAQs
What is RCS?
RCS (Rich Communication Services) is the next evolution of SMS, allowing images, videos, carousels, and interactive buttons inside native messaging apps.
How is RCS different from SMS?
RCS supports branding, verified sender IDs, media-rich content, and interactive elements. Unlike SMS, it requires carrier/device support.
What if RCS is not supported on the recipient’s device?
If RCS is not supported, our platform automatically falls back to SMS to ensure message delivery.
Do my customers need internet to receive RCS messages?
Yes, RCS works over mobile data or Wi-Fi, just like WhatsApp. If RCS isn’t available, messages can fall back to standard SMS.
Can I brand my messages with my business name and logo?
Yes. With verified RCS messaging, your business name, logo, and brand colors appear, giving customers confidence and trust.
What kind of content can I send using RCS?
You can send product catalogs, order updates, payment links, rich cards with buttons, event reminders, surveys, and more.
Is RCS secure?
RCS supports encryption as per carrier/device capabilities. While more secure than SMS, it is not guaranteed end-to-end encrypted on all devices.
Can RCS be integrated with my CRM or tools?
Absolutely. Siratel’s RCS platform integrates with 60+ tools including Zoho, HubSpot, Shopify, Google Sheets, WooCommerce, and more.
Do you provide analytics for RCS campaigns?
Yes. You can track delivery, read receipts, clicks, and customer actions to measure campaign performance and improve ROI.
How is RCS priced?
Pricing varies by operator and region. It is typically session-based or per-message. Contact our team for detailed rates.
Can RCS help automate customer communication?
Yes. You can set up automated reminders, confirmations, and chatbot responses, reducing manual workload and improving efficiency.
How do I get started with RCS for my business?
Simply reach out to Siratel’s team. We’ll verify your business, set up your RCS profile, and help you launch campaigns quickly.
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