Privacy Policy
Effective Date: 13 May 2025
How We Use This Data
At Siratel Communications, we are committed to protecting the privacy and data of every user, client, and visitor. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information.
Information We Collect
- Contact details (Name, Email, Phone, Company Name)
- Communication metadata (IP, browser type, time stamps)
- Client usage data (API logs, delivery reports, billing activity)
- Any information shared via forms, WhatsApp, or live chat
How We Use This Data
- To provide our communication services (SMS, Voice, WhatsApp, RCS)
- For billing, reporting, and support
- To enhance platform performance and customer experience
- For legal and regulatory compliance (e.g., TRAI, GDPR)
Data Security & Storage
- Hosted on secure cloud infrastructure (AWS, India region)
- SSL encryption, firewall protection, and access logs
- Strict access controls for internal teams
International Data Transfers
We ensure cross-border data transfers comply with GDPR, using standard contractual clauses and regional hosting where applicable.
Your Rights
You can request to access, update, or delete your data by emailing: privacy@siratel.com.
Contact for Privacy Concerns
Siratel Privacy Office: privacy@siratel.com
